Payment & Delivery
Payment & Delivery
For orders made outside of Japan, payment can be made via PayPal. This is the quickest and most secure way of purchasing goods online, while keeping your credit card details protected. As long as you have a debit or credit card, submitting payment via PayPal is very easy. Once you have created an online account with PayPal, please send the amount (in JPY – Japanese Yen) to firstname.lastname@example.org. This is automated at check-out. If you have any specific questions about PayPal processing or your existing PayPal account, please visit the PayPal Help page.
As international currencies are fluctuating constantly, we only accept payment in Japanese Yen. To get an idea of what the price would be equivalent to in your currency, please use www.xe.com.
Orders within Japan
In addition to PayPal, residents within Japan can also submit payment by bank transfer.
Note: Please inform us if your bank account name is different from the name of your Atelier Shinji account.
Bank name: Bank of Tokyo-Mitsubishi UFJ
Account number: 0088148
Branch name: GINZA
Account name: カ）アトリエシンジ
We offer free delivery with standard shipping (registered and traceable) to many countries (see list below). Delivery usually takes 5 to 12 business days depending on the destination, although there are sometimes delays especially during the holiday season.
For express delivery, please choose EMS international express registered and traceable courier service. We will cover half the EMS fee (Please see list below). Delivery takes 2 to 6 days depending on the destination.
Atelier Shinji cannot be held responsible for shipping delays or customs charges, as it is out of our hands. Please note that every effort is made to help you to avoid import tax, however please be aware that import duties may apply in your country.
Please provide your phone number as it is required for all packages. Please see the list below of countries we regularly service:
Standard Shipping (free) and Express Shipping (we will cover half of the JPY1,400 EMS fee):
China, Hong Kong, Singapore, South Korea and Taiwan
Standard Shipping (free) and Express Shipping (we will cover half of the JPY2,200 EMS fee):
Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Luxembourg, Netherlands, Norway, Sweden, Switzerland and United Kingdom
Standard Shipping* (free) and Express Shipping (we will cover half of the JPY2,000 EMS fee):
Canada* and United States
Standard Shipping (free) and Express Shipping (please pay half of the JPY2,000 EMS fee):
Australia and New Zealand
We can send to other countries not listed above only with the Express Shipping option (we will cover half of the JPY2,400 EMS fee). Please contact us with any questions.
*Canadian customers — Please choose the EMS option to avoid lengthy delays. We can no longer offer the free shipping option to Canada as packages do not arrive due to increased border security.
We offer free shipping for online orders within Japan by LetterPack Plus or Yamato Takkyubin Compact.
Packages are generally dispatched within 2 days after receipt of payment. In the event that an item is out of stock, we will contact you directly. Britannia Silver 958 pieces generally take 1-2 weeks, while 23K Gold Vermeil pieces take 2-4 weeks to make if out of stock. It is worth bearing this in mind if purchasing jewelry as a gift. Please note that every effort is made to help you to avoid import tax, however please be aware that import duties may apply in your country.
If you would like to know if an item is immediately available before you purchase, please contact us directly first with the item name, description and product number.