Payment & Delivery

Payment & Delivery

Payment

International Orders

For orders made outside of Japan, payment can be made via Paypal. This is the quickest and most secure way of purchasing goods online, while keeping your credit card details protected. As long as you have a debit or credit card, submitting payment via PayPal is very easy. Once you have created an online account with Paypal, please send the amount (in JPY – Japanese Yen) to info@ateliershinji.com. This is automated at check-out. If you have any specific questions about PayPal processing or your existing PayPal account, please visit the PayPal Help page.

 

 

As international currencies are fluctuating constantly, we only accept payment in Japanese Yen. To get an idea of what the price would be equivalent to in your currency, please use www.xe.com.

Orders within Japan

In addition to Paypal, residents within Japan can also submit payment by bank transfer.

Note: Please inform us if your bank account name is different from the name of your Atelier Shinji account.

Bank name: Bank of Tokyo-Mitsubishi UFJ
Account number: 0088148
Branch name: GINZA
Account name: カ)アトリエシンジ

Delivery

International Delivery

We offer free delivery with standard shipping (registered and traceable) to many countries. Delivery usually takes 5 to 10 business days depending on the destination, although there are sometimes delays especially during the holiday season.
*Canadian customers — Please choose the EMS option to avoid lengthy delays. We can no longer offer the free shipping option to Canada as packages do not arrive due to increased border security.

For express delivery, please choose EMS international express registered and traceable courier service for 1,100 yen (it’s 2,200 yen but we will pay half). Delivery takes 2 to 6 days depending on the destination.

Atelier Shinji cannot be held responsible for shipping delays or customs charges, as it is out of our hands. Please note that every effort is made to help you to avoid import tax, however please be aware that import duties may apply in your country.

Please provide your phone number as it is required for all packages. Please see the list below of countries we service.

 

 

ASIA:
China, Hong Kong, Singapore, South Korea, Taiwan and Thailand

EUROPE:
Austria, Belgium, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Luxembourg, Netherlands, Norway, Poland, Portugal, Russia, Spain, Sweden, Switzerland and United Kingdom

NORTH AMERICA:
Canada* and United States

OCEANIA:
Australia and New Zealand

AFRICA:
South Africa

If your country is not listed above, please contact us with your request.

Domestic delivery

We offer free shipping for online orders within Japan by LetterPack Plus or Yamato Takkyubin Compact.

 

Dispatch

Packages are generally dispatched within 2 days after receipt of payment. In the event that an item is out of stock, we will contact you directly. Britannia Silver 958 pieces generally take 1-2 weeks, while 23K Gold Vermeil pieces take 2-4 weeks to make if out of stock. It is worth bearing this in mind if purchasing jewelry as a gift. Please note that every effort is made to help you to avoid import tax, however please be aware that import duties may apply in your country.

If you would like to know if an item is immediately available before you purchase, please contact us directly first with the item name, description and product number.