Payment & Delivery

Payment & Delivery

Delivery

International Delivery

We offer free delivery with standard shipping (registered and traceable) to countries listed below. Delivery usually takes 5 to 12 business days depending on the destination, although there are sometimes delays especially during the holiday season.

For express delivery, we offer an international express registered and traceable courier service. We will cover part the fee (Please see list below). Delivery takes 2 to 6 days depending on the destination.

Atelier Shinji cannot be held responsible for shipping delays or customs charges. Please note that every effort is made to help you to avoid import tax, however please be aware that import duties may apply in your country.

 

 

Please provide your phone number as it is required for all packages. Please see the list below of countries we regularly service:

ASIA
Standard Shipping (free) and Express Shipping (we will cover part of the fee):
China, Hong Kong, Singapore, South Korea and Taiwan

EUROPE
Express Shipping (we will cover part of the fee):
Austria, Belgium, Denmark, Finland, France, Germany, Luxembourg, Netherlands, Norway, Sweden, Switzerland and United Kingdom
Standard Shipping is currently suspended due to postal restrictions.

NORTH AMERICA
Express Shipping (we will cover part of the fee):
Canada* and United States
Standard Shipping is currently suspended due to postal restrictions.
*Currently we are able to send packages to Canada with business addresses only.

OCEANIA
Express Shipping (we will cover part of the fee):
Australia and New Zealand
Standard Shipping is currently suspended due to postal restrictions.

We can send to other countries not listed above with the Express Shipping option. Please contact us with any questions.

Domestic delivery

We offer free shipping for online orders within Japan by LetterPack Plus or Yamato Takkyubin Compact.

 

Payment

International Orders

For orders made outside of Japan, payment can be made via PayPal or credit card (via Stripe).

 

PayPal

For orders made outside of Japan, payment can be made via PayPal. This is the quickest and most secure way of purchasing goods online, while keeping your credit card details protected. As long as you have a debit or credit card, submitting payment via PayPal is very easy. Once you have created an online account with PayPal, please send the amount (in JPY – Japanese Yen) to info@ateliershinji.com. This is automated at check-out. If you have any specific questions about PayPal processing or your existing PayPal account, please visit the PayPal Help page.

 

Credit Card (secured by Stripe)

Payment options are VISA, Mastercard and American Express. If you would like to pay by JCB, please use PayPal. Stripe processes credit cards securely without any credit card data being retained on the Atelier Shinji Ginza website.

 

As international currencies are fluctuating constantly, we only accept payment in Japanese Yen. To get an idea of what the price would be equivalent to in your currency, please use www.xe.com.

Orders within Japan

In addition to credit cards and PayPal, residents within Japan can also submit payment by bank transfer.

Note: Please inform us if your bank account name is different from the name of your Atelier Shinji account.

Bank name: Bank of Tokyo-Mitsubishi UFJ
Account number: 0088148
Branch name: GINZA
Account name: カ)アトリエシンジ

Dispatch Lead Time

Packages are generally dispatched within 2-4 days after receipt of payment. In the event that an item is out of stock, we will contact you directly. Britannia Silver 958 pieces generally take 1-2 weeks, while 23K Gold Vermeil, 18K Gold, and Platinum pieces take 2-4 weeks to make if out of stock. It is worth bearing this in mind if purchasing jewelry as a gift.

Please note that every effort is made to help you to avoid import tax, however please be aware that import duties may apply in your country.

If you would like to know if an item is immediately available before you purchase, please contact us directly first with the item name, description and product number.