Payment & Delivery

Delivery

International Delivery

We offer express delivery, registered and traceable via a courier service. Delivery takes 2 to 6 days depending on the destination. Please note that packages destined for Australia and New Zealand are currently experiencing delays.

Atelier Shinji cannot be held responsible for shipping delays or customs charges. Please note that every effort is made to help you to avoid import tax, however please be aware that import duties may apply in your country. In the case of forwarding a package to a different address, the recipient will cover any additional cost that may occur.

 

 

Please provide your phone number as it is required for all packages. Please see the list below of countries we service:

ASIA
Express Shipping (we will cover part of the fee):
China, Hong Kong, Singapore, South Korea and Taiwan

EUROPE
Express Shipping (we will cover part of the fee):
Austria, Belgium, Denmark, Finland, France, Germany, Luxembourg, Netherlands, Norway, Sweden, Switzerland and United Kingdom

NORTH AMERICA
Express Shipping (we will cover part of the fee):
Canada and United States

OCEANIA
Express Shipping (we will cover part of the fee):
Australia and New Zealand
Please note that packages destined for Australia and New Zealand are currently experiencing delays.

We do not accept DPO or PO Box addresses.

If you country is not listed here, please contact us prior to your order. 

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Delivery within Japan

We offer free shipping for online orders within Japan by LetterPack Plus or Yamato Takkyubin Compact.

 

Payment

International Orders

For orders made outside of Japan, payment can be made via PayPal or credit card (via Stripe).

 

PayPal

For orders made outside of Japan, payment can be made via PayPal. This is the quickest and most secure way of purchasing goods online, while keeping your credit card details protected. As long as you have a debit or credit card, submitting payment via PayPal is very easy. Once you have created an online account with PayPal, please send the amount (in JPY – Japanese Yen) to info@ateliershinji.com. This is automated at check-out. If you have any specific questions about PayPal processing or your existing PayPal account, please visit the PayPal Help page. For any order cancellations, the PayPal commission fee is not refundable.

 

Credit Card (secured by Stripe)

Payment options are VISA, Mastercard and American Express. If you would like to pay by JCB, please use PayPal. Stripe processes credit cards securely without any credit card data being retained on the Atelier Shinji Ginza website. For any order cancellations, the credit card fee is not refundable.

 

As international currencies are fluctuating constantly, we only accept payment in Japanese Yen. To get an idea of what the price would be equivalent to in your currency, please use www.xe.com.

Orders within Japan

In addition to credit cards and PayPal, residents within Japan can also submit payment by bank transfer.

Note: Please inform us if your bank account name is different from the name of your Atelier Shinji account.

Bank name: Bank of Mitsubishi UFJ
Account number: 0088148
Branch name: GINZA
Account name: カ）アトリエシンジ

Dispatch Lead Time

Packages are generally dispatched within 2-4 days after receipt of payment. In the event that an item is out of stock, we will contact you directly. Britannia Silver 958 pieces generally take 1-2 weeks, while 23K Gold Vermeil, 18K Gold, and Platinum pieces take 2-4 weeks to make if out of stock. It is worth bearing this in mind if purchasing jewelry as a gift.

Please note that every effort is made to help you to avoid import tax, however please be aware that import duties may apply in your country.

If you would like to know if an item is immediately available before you purchase, please contact us directly first with the item name, description and product number.